Return Policy
Lost License / Activation Code
The customer is responsible for security and safety of their product license code for PCDJ Products. PCDJ is not responsible for lost codes. If your PCDJ software version is protected by Softwrap you can download and install the demo version, click Activate, then click the button on the bottom that says Lost License. Enter the email address used to originally activate PCDJ. In Case of an Emergency you can use PCDJ Software Demo as a fully functional version for 14 days.
Warranty & Return Policy Software
There are NO refunds past 48 hours from the time of purchase, regardless of activation. Activated Software will NOT be refunded at any time. Free trials of the software are available at any time by visiting https://www.pcdj.com/free-trials/. Seller reserves the right to change this Policy at any time and without any prior notice*.
Hardware
There is a 10 day in house credit for unopened boxed purchases with a 10% restocking fee. Shipping will not be refunded. Opened Boxes returned must occur within 10 days of receipt of product. A photo copy of the original dated receipt must be included. Product must be complete and in new, undamaged condition, including all packaging. 20% restocking fee will apply to all open box returns with no refund on shipping.
Hardware Repair & Warranties
Please Visit PCDJ Hardware Section for more info on Hardware Repair & Warranties
Damage Claims
In the event of shipping damage, contact the carrier immediately to report a damage claim and schedule an inspection by a carrier representative. Save all packing materials and boxes. You must also notify us by using Contact form below. The merchandise will be replaced upon verification of in-transit damage.
In the unlikely event of defective software media or circuit board, the original manufacturer must be contacted directly for replacement of defective media or electronic components in accordance with the particular manufacturer’s warranty. Return requests must be made within 14 days of receipt of the merchandise.
Contacting Customer Service
You can contact Customer Service about Damage Claims by filling out our Contact PCDJ Support Form.
