General Support
SUPPORT / TRAINING OPTIONS:
Training videos for PCDJ Software are available on it’s dedicated software support page. Click Here For the Software Support Pages.
General DJ / KJ Educational Training Videos are available on our PCDJ Webinars Page. More information is available below or Click here
The FAQ System a collection of articles that answers the most common issues with PCDJ Software. Click Here to visit the PCDJ FAQ System.
Support Via Email:
FREE UNLIMITED SUPPORT: Receive free unlimited technical and customer support anytime via email by filing out a support ticket. Click Here To Fill Out a Support Ticket.
Support Via Telephone:
FREE ACTIVATION AND INSTALLATION SUPPORT for the first 30 days from date of purchase. Please contact your Sales Representative or submit a support ticket to make an appointment. Click Here To Fill Out a Support Ticket.
AFTER 30 DAYS:
Per Incident Support (any issue): $29 per session. (Click here to buy and set-up appointment)
Per Training Session (any issue): $49 per 30 minutes. (Click here to buy and set-up appointment)
Tech Support Plan (non training related): $99 per six month period. (Click here to buy six month support plan)
Tech Support Plan (non training related): $179 annually. (Click here to buy annual support plan)
For more detailed information on support policy, helpful links and more, please continue reading:
PCDJ Webinars
Just starting out and getting into digital DJing or KJing? Our webinars are a wealth of information to help you get started using computers and the basics of media software. Click Here For more info.
License / Activation Codes / Resets, etc
(PLEASE READ CAREFULLY)The customer is responsible for security and safety of their product license code for PCDJ Products. PCDJ is not responsible for lost codes and cannot issue replacement product codes. If you have lost your license code please visit this page and fill out a support ticket. please type “Lost License” in the license field. Please allow 1 full business day for a reply. In Case of an Emergency you can use PCDJ Software Demo as a fully functional version for 14 days. Your license allows for installation on 2 machines at the same time with a 3rd activation built in for emergencies. If you go over this limit you will need to visit this page and request a code reset. There will be 1 complimentary license reset with a $9.95 fee applied for all resets thereafter. This reset policy, however, does not allow allow for installation on more than 2 machines at the same time. For more information on the E.U.L.A (End User license Agreement) please see this page.
PCDJ Does Not Open
Skipping, Stuttering, Audio Drop Outs and other Performance issues
Please see this page for more information on preparing your machine for pro audio use: System Optimization For PCDJ Software
Frequently Asked Question
Our FAQ is a great place to start answering common questions or problems 24/7.
Message Boards
The PCDJ Message Boards is made up of a huge community of PCDJ Users, Staff, and Developers. You can request live help, search for similar questions that may have been answered, share tips, download Skins, and find great Plug-ins.
To post a message, you must register if you have already registered, please login to begin.
Customer Services
For question about returns, exchanges, hardware warranty/repairs, haven’t received product visit Customer Service.
Support Policy
We offer support for PCDJ products only. No third party software or hardware is supported per our company Support Policy.
