Software Returns

1. There is no refund for software after registration
2. There is a 7-day money back guarantee for qualified, Unopened and uninstalled, boxed software purchases with a 20% restocking fee. Shipping is not refunded. Call Customer Service 727-799-3828 for a Return Merchandise Authorization Number.

Packages arriving at PCDJ without RMA numbers or descriptions, will either be refused or processed without refund. If you have shipped a product to us that becomes destroyed during shipment, you are responsible for any amount that is not insured.

Lost License Code

The customer is responsible for security and safety of their product license code for PCDJ Products. PCDJ is not responsible for lost codes and cannot issue replacement product codes.

PCDJ Hardware

Return:

1. There is a 10-day money back guarantee with a 30% restocking fee on hardware (Does Not apply to Sound Cards).
2. There are no returns after 30 days for custom hardware. A Custom Product is defined as a product that has specifically been created for that customer’s use and cannot be returned for resale or restocking.
3. Product must be complete and in as-new, undamaged condition to receive credit. Call for RMA as above.
4. Terms of Supply

Repair & Warranties:

Repairs on the DAC products are offered under limited warranty due to the nature of use and environment. Any DAC product that is faulty due to improper use or has been opened exposing circuit boards voids any warranty.

1. 6 months on parts and labor

Return Policy

Defective or Damaged Merchandise will be replaced with prior authorization. Call for RMA as above. Returns must be complete with original materials and packing. A 20% Restocking Fee will apply on all returns other than damage or defective replacements

Initial shipping costs are non-refundable. Customer is responsible for returned merchandise shipping costs.

No returns are accepted on software or computer cards and circuit boards.

In the unlikely event of damaged or defective software media or circuit board damage, the original manufacturer must be contacted directly for replacement of defective media or electronic components in accordance with the particular manufacturer’s warranty. Return requests must be made within 30 days of receipt of the merchandise.

Damage Claims

In the event of shipping damage, contact the carrier immediately to report a damage claim and schedule an inspection by a carrier representative. Save all packing materials and boxes. You must also notify Customer Service at 727-799-3828. The merchandise will be replaced upon verification of in-transit damage.