PCDJ Support
Support Policy
We offer support for PCDJ products only. No third party software or hardware is supported per our company Support Policy.
Downloads
Having trouble? Need Help? First make sure you have the latest version of PCDJ Software by visiting our Downloads section.
All PCDJ software updates are complete full versions and free of charge to existing users. If your looking to upgrade to a totally new PCDJ product call Sales Mon-Fri 9am-5pm EST 727-799-3828 or Email them for upgrade price.
Internet/Phone Activation
PCDJ Software is secured by a 3rd party company called Softwrap. If you are having any problems activating PCDJ Software. Please email Softwrap Support or you can call:
Softwrap Support
Mon-Fri 4am to 10pm EST.
Toll-Free: USA 1-866-205-6310
Everywhere else +44 207089 4114
You must be in front of the computer with your License code or Purchase Reference number when you call.
Drivers
Download the latest PCDJ DAC Drivers Here.
Manuals
Download Software, Hardware, and Keyboard Short Cut Documents Here.
Instructional Videos & Tutorials
In this section you will find instructional videos and tutorials on PCDJ products.
Message Boards (Live Support)
The PCDJ Message Boards is made up of a huge community of PCDJ Users, Staff, and Developers. You can request live help, search for similar questions that may have been answered, share tips, download Skins, and find great Plug-ins.
To post a message, you must register if you have already registered, please login to begin.
FAQ (Frequently Asked Question’s)
PCDJ’s FAQ section provides in depth answers from our trained technical support experts.
Contact Support
Still can’t find the answers you are looking for? Contact Support or email our trained PCDJ support team.
Please include the following information in your email:
- Full Name
- Phone number including area code
- License code
- Email address (used to originally register your PCDJ software)
- Provide as much detail as possible and / or exact error code
Please allow 48hrs for a reply. If you did not receive a reply, please check your spam or bulk email filters/folder for an email from our support department.
Customer Services
Have question about Returns/Exchanges/Hardware Warranty? Lost your License Code? Haven’t received your Product, or download link?. All these questions and more, can be answered on our Customer Services page.
