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PCDJ Contact Support Form
Click Here to Read Our Support Policy
In order to better serve our customers all techinal support issues will be done through this form. Please fill out all fields and we will respond to your inquiry in the order it is recieved. 95% of most issues can be solved over email or can be found in our
Software Support Section
or the
F.A.Q. Section.
We are now offering phone support via scheduled appointments only. We have put this policy in place to assure you receive our full attention to better serve you. If you do not find a solution in the
Software Support Section
or the
F.A.Q. Section
, please complete this support form below and submit it. You will recieve an email confirmation of your ticket. If you do not recieve an email confirmation then check your spam or junk folder to see if it was place in there. We will contact you soon after with a resolution or if you are within your 30 day warranty and if the issue warrents telephone support we will schedule a time for a phone call. You must be in front of the machine having issues and if possible be connected to the internet in case we need to remote desktop in. Please do not call the sales department looking for techical support as they will refer you back to this page.
If you are a demo user please type "Demo" in the license field.
If you have lost your license code please type "Lost License" in the license field.
Contact Details
All Fields Are Required
Name (First & Last):
Please include Area code.
Phone (No Dashes):
Please enter carefully so you recieve confirmation
Email Address:
If your license has dashes please include them
License Code:
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Purchase Date:
Product and Issue Details
Product:
Select Product
DEX
RED Mobile
Songbook
Karaoki
VJ
Reflex
KJ PRO
N-Tracks
FX VRM 7.3
RED VRM 7.3
Blue VRM 7.3
KJ VRM
Mixed CD Studio
Tone Lab
DMX
DAC3
DAC2
UDJ-1 (Headphones)
Red 5.2
Blue 5.2
Silver 5.2
Scratch VRM
Digital 1200sl
Broadcaster
Other
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10am to 5pm EST
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Digital 1 DJ
1176 NE Cleveland St.
Clearwater, FL 33755